I visited the one day workshop of the Smart Service CRC where 9 Smart Services Researchers have been invited to present and demonstrate the commercial opportunities of their work. Furthermore, they prepared so called discussion roundtables where different topics concerning the work of the CRC community (CRC Participants from industry, governments and academia) were discussed. The goal of this workshop was to explore ideas and opportunities for CRC research to be applied and utilised across various service based markets. Concentrating on the personalized customer processes I joined the roundtable ‘Personalised Processes’ which tried to discuss the technical requirements to fulfil the customers’ needs. It was an interesting discussion leading to further influences on the definition of the research agenda. (Attached you can find the agenda of the workshop)Agenda:9.00 am Registration – refreshments served9.20 am Welcome Address – Mark Wainwright, Chairman9.25 am Opening Comments - Warren Bradey, CEO9.30 am Update on H3/H4 Research Program – Daniel Austin, Head-Research & Development9.50 am Guest Speaker: Lindley Edwards, CEO, AFG Venture Group “Commercialisation – Diffusion Theory” a practical look at how commercialisation is best achieved from international experienceSession 1:10.05 am 4 x 15 minute presentations/demonstrations (inc. 5 mins Q&A)

  1. Training in Virtual Worlds – Dr Ross Brown, QUT
  2. Repository as a Service (RaaS) - Keith Duddy, QUT
  3. Personalised Services – A/Prof. Wayne Wobcke, UNSW
  4. Formsys – Prof. Boualem Benatallah,  UNSW

11.05 am 4 x round table workshops – morning tea will be available12.20pm 4 x summaries (10 mins per table)1.00 pm Lunch served with option to continue round table discussions Session 2:2.00 pm 5 x 15 minute presentations/demonstrations (inc. 5 mins Q&A)

  1. Video Optimisation & Summarisation – Dr Ivan Himawan, QUT
  2. Nav!t – Dr Christian Ritz, UoW
  3. Mobile Services – Prof. Michael Fry, USYD
  4. Customisation of Internet-Based Services – Prof Jun Han, SUT
  5. Unraveling Histories – A/Prof Fethi Rabhi, UNSW

3.15 pm  5 x round table workshops – afternoon tea will be available4.15 pm 5 x summaries (10 mins per table)5.05 pm CEO Wrap up5.15 pm  Conference closes

Researchreport: