The world-spanning network society has enabled new ways for capitalizing on recent innovations in information technology. The Networked Service Society project is focused on thoroughly analyzing the interplay between service networks and IT. We focus on analyzing and designing two areas of service research. First, we develop new methods and strategies for the global organization of business processes in multinational settings. Second, we theorize on and shape the commercialization of Social Media for networked service enterprises and the public sector.

The primary objective of our multi-national project is to strengthen the long-term research structures of the ERCIS with our partner institutions in the Asian-Pacific region. For this purpose, research visits, workshops, and seminars are being conducted cooperatively. We cooperate in three decisive areas: Joint Education, Joint Research and Joint Industry Projects.

Aspects of Research Structure