Sara Hofmann presents joint study at HICSS
published on Tuesday, January 1st 2013

A joint NSS paper has been accepted at the renowned Hawaii International Conference on System Sciences and presented by Sara Hofmann, following on a co-production of researchers at the QUT (Brisbane) and WWU (Münster). The purpose of this study is to identify the impact of individual differences on service channel selection for e-government services. In a comparative survey of citizens in Germany and Australia (n=1205), we investigate the impact of age, gender, and mobility issues on the selection of personal or mobile communication as channels for service consumption. The results suggest that Australians are more likely to want to use new technology-oriented channels as internet or mobile applications while Germans tend to use classical channels as telephone or in person. Moreover, differences with respect to age, gender, and mobility exist. Implications for practice and issues for future research are discussed.

More information on this paper is available here.