Armin Stein on Spending an Away-Semester at WWU (Presentation at UNIST, Korea)
published on Monday, August 4th 2014

On August 4th 2014, Dr. Armin Stein presented opportunities for spending an away semster at UNIST, building on the student exchange program that was established in the NSS project. Besides spending a semster in Germany, students were encouraged to participate in the ERCIS Virtual Seminar, which will agin be hosted in the upcoming Winter Term 2014/2015. Moreover, the BPM Winter School conducted at the University of Liechtenstein is a unique setting for taking an intensive course on Business Process Management with an international board of experts in a fun and retreat- like atmosphere.

The talk was attended by some 30 students interested in the exchange activities. In the upcoming winter term, two students from WWU and UNIST will spend an away semster at the other institution.

Meeting at Yonsei University in Seoul
published on Saturday, August 2nd 2014

On August 2nd 2014, Armin Stein and Daniel Beverungen were invited to Yonsei University in Seoul for meeting Prof. Jungwoo Lee. Yonsei University, located right in the center of Seoul, is considered to be one of the top universities and is the first private university in Korea. Yonsei's Gradutate School of Information has the highest foreign student enrollment in Korea and is one of the leading departments in this area.

Prof. Lee focuses on Information Systems research on smart work that is enabled by information technology as well as on local government services. Based on his research profile, we identified researchers in the ERCIS network for starting joint research initiatives, such as an intercultural comparison of e-Government activities in Germany and Korea, which is a field of inquiry that we are already investigating with our partners in Australia and New Zealand. At the end of August 2014, Prof. Lee will spend some days in Muenster for following up on these first results. We are looking forward to his visit.

Presentation on Reusing Electric Vehicle Batteries held at UNIST
published on Thursday, July 31st 2014

On July 30th 2014, PD Dr. Daniel Beverungen held a presentation at UNIST on "Resusing Electric Vehicle Batteries: Decision Support and Customer Solutions". This work is embedded into the EOL-IS project currently carried out at WWU. For more information consult: Since UNIST has developed a successful battery research center and successful ties with leading battery companies in the region of Ulsan, the potential for conducting joint research and joint industry projects in this area will be assessed in the NSS project.


Electric mobility is expected to greatly leverage sustainable mobility solutions. However, the diffusion of electric mobility suffers from an immature and expensive battery technology. Reusing electric vehicle batteries (EVBs) is a prospective opportunity for lowering the total costs of ownership of electric vehicles and for using natural resources more efficiently. To determine how to reuse a battery is a complex decision problem. In a publicly funded research project, we set out to develop a decision support system that implements two main functions: First, a consideration set of feasible reuse scenarios is compiled based on an assessment of an EVB’s structure and condition. Second, an offering can be configured based on bundling batteries with customized services. Amongst others, the system needs to prevent adverse effects caused by the ‘lemon market’ properties of the second-hand battery market.

Armin Stein and Daniel Beverungen spend research visit at UNIST
published on Wednesday, July 23rd 2014

Dr. Armin Stein and PD. Dr. Daniel Beverungen spend a research visit at UNIST, from July 24th to August 6th 2014. Armin is the Managing Director of the ERCIS research network and will foster our programs of researcher and student mobility in the ERCIS network. Amongst others, current initiatives for joint teaching with cooperation with UNIST include the ERCIS virtual seminar, in which students from many of the institutions affiliated with ERCIS cooperatively develop a research paper on current challanges of the IS field, and the student exchange program between WWU and ERCIS that has been successful to draw students from either side to spend a semester abroad.

Daniel fosters the joint research initiatives of WWU and UNIST that currently focus on business process mining in service industries. Another objective of the research visit is to network with the professors and senior researchers at UNIST in order to identify potential research areas to pave the ground for joint research and joint industry projects.

A report on the away semester at the Ulsan National Institute of Science and Technology (Korea)
published on Friday, June 27th 2014

This report is about the time we spent at the Ulsan National Institute of Science and Technology (UNIST), located near Ulsan, South Korea. We study Information Systems at the University of Münster and were at UNIST from August 2013 to February 2014 as exchange students.

Location and infrastructure

UNIST is located near the City of Ulsan, which has a population of about one million people. Ulsan is famous for its giant car plants, shipyards and oil industry. One’s first impression of the UNIST campus is: Everything is really new. The university was built around 2007 and the campus continues to grow, with the construction work still not being finished (2014). UNIST is supposed to be the first university in Korea with only English courses and has the goal to be one of the Top 10 universities in 2030. However, because there are students only for a few years now, the academic system and the bureaucracy has not completely settled. The condition of the lecture halls and the library are excellent. Everything is new and the facilities can satisfy all demands. For example, in the library you have access to a lot of journals and articles, there are group study rooms and even TVs, where you can borrow DVDs or just watch TV to relax.

Students and academics

The majority of the students are Korean. There are about 3,000 students and about 120 international students. Most international students come from Mongolia, Vietnam, Kazakhstan or Kyrgyzstan. Students from other countries are really rare. Although the courses are supposed be in English, Korean is used as the main language during the extracurricular activities, such as student clubs or events. But Korean students are very kind and always try to help international students so that most of the time, there will not be big problems.

As mentioned before, the official language for courses is English and it’s the only official language. But in practice there are difficulties with the English level of students or professors. Some professors tend to allow questions in Korean or use Korean in there lectures partly.

The lectures are quite different from lectures we knew in Germany. There are less people (about 25-50) and it was similar to school. Attendance was mandatory, homework was given and a lot of group presentations, case studies and quizzes were part of the lectures.

The organization of the courses was apparently influenced by the lack of experience. It was not possible to get a complete list of offered courses three weeks before the semester started.

But the staff of the university, especially of the UNIST International Center (UIC) always helped and tried to solve all the problems.

Personal experience

In conclusion we would say that studying aboard in Korea was a great time. There are cultural differences like the behavior in groups, on the street and of course the food. But people all over Korea are very kind and interested in foreigners. They always try to help you and to learn about your culture. We would recommend every student to study abroad to meet new people, learn about other countries and make experiences in a foreign culture. Furthermore we would recommend also to study in Korea to get to know about a different learning style and different ways of teaching.

NSS Poster Presented at ICIS in Milan, Italy
published on Thursday, December 19th 2013

The NSS paper "Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites" has been presented at the 34th International Conference on Information Systems (ICIS) in Milan, Italy. ICIS is the Information System's leading annual conference. With a record attendance of 1537 registered researchers, the joined work of our project team was presented to a broad audience of researchers and experts from all over the world. The paper has been presented in the poster session on December 16th 2013.

Improving a hospital's processes in Korea with business process mining
published on Friday, September 6th 2013

Managers at a hospital in Ulsan, Republic of Korea, were surprised to observe great variety in the time their patients need to spend for ambulant treatment, because it could not fully be explained by the duration of the actual treatment through the doctors. The managers supposed that the root cause of this problem could be due to the several different ways in which the administrative tasks that surround the treatment were organized internally.

In an attempt to mere the managers' understanding and to finally improve the hospital's operational efficiency, Prof. Minseok Song, PhD, from the School of Technology Management of ERCIS member University UNIST in Ulsan cooperates with ERCIS researcher Dr. Martin Matzner from Münster, and Dr. Matzner therefore spends a research visit in August and September 2013 at UNIST in the context of the NSS project. The approach of the researchers: they want to apply methods and tools from the domain of Business Process Mining in order to improve the service experience of the patients and to help the hospital becoming more efficient. Process Mining is concerned with computing event data which is stored in the log files of the different information systems in the hospital in order to discover and improve processes. The picture is taken at a presentation to the faculty members of the Technology Management School.

The Ulsan National Institute of Science and Technology (Republic of Korea) joins the 3rd ERCIS Virtual Seminar
published on Thursday, September 5th 2013

September 5th, 2013 the 3rd ERCIS Virtual Seminar was introduced to students at the Ulsan National Institute of Science and Technology (UNIST) located in Ulsan, Republic of Korea. The Seminar is organized by the ERCIS Headquarters at the University of Münster and its partner institution - the University of Liechtenstein.

The idea of the seminar stems from discussions of ERCIS members during several conferences and workshops, which have revealed the demand for a broader perspective on BPM (Business Process Management) education and consideration of such aspects as strategy, governance, culture, and people. This perspective is included in the ERCIS Seminars and the students are offered to participate in a real life international project. The Seminar’s tasks include ad-hoc group building and its outcomes might lead to scientific publications. The participating students are divided into groups, where, in the best case, each student comes from a different university. None of the team members should know each other in advance. The students’ tasks are to set means of virtual collaboration with each other and to jointly work on an announced topic. The students have to write a seminar paper or a report and to present the results during mid-term and final presentations. Moreover, students have to regularly report on their virtual collaboration experiences by filling the provided Agility Portfolios.

Collaboration with UNIST and its inclusion into the ERCIS network became possible within the Networked Service Society (NSS) project. The Graduate School of Technology Management (GSTM) at UNIST is the most recent partner in the ERCIS network (

Prof. Dr. Minseok Song of UNIST becomes new ERCIS partner in Korea
published on Thursday, July 25th 2013

Following up on our research cooperation in the Networked Service Society (NSS) project, we proudly welcome Prof. Dr. Minseok Song as our new ERCIS partner in Korea. Being situated in Korea’s number one industrial area, the Ulsan National Institute of Science and Technology (UNIST) was initiated by the Korean Government in 2010, starting a rapid development towards an internationally renowned university. Professor Song’s workgroup is focused on Business Process Mining and has frequently collaborated with industrial companies in this area. All lectures at UNIST are given in English, establishing an international working atmosphere.

After first contact with UNIST was made on a research visit to Korea in 2012, several guest researchers of UNIST visited Münster for initiating joint research projects as well as for identifying new opportunities for joint teaching. In 2012, Prof. Dr. Han-Gyun Woo introduced his research on social media in Münster, also establishing an exchange program for undergraduate and graduate students between UNIST and WWU. Based on this agreement, the first two students from Münster are currently spending away semesters in Ulsan. In 2013, Prof. Dr. Minseok Song and Prof. Dr. Wooje Cho visited Münster for following up on ideas for joint research, joint teaching, and joint industry projects. As an outcome, a research project was started and followed up on in a research visit of Dr. Martin Matzner to UNIST. Building on field data obtained from a Korean hospital, we continue to jointly develop new ideas for applying process mining in organizations. As regards joint teaching, students and lecturers of UNIST take part in the current ERCIS virtual seminar on Business Process Management. As our only partner in East Asia, their involvement adds a truly intercultural perspective that we want to build on a future endeavors.

We look forward to launching new joint research projects and publications in the years to come!

Prof. Song and Prof. Cho give presentations at the Lunchtime Seminar in Muenster
published on Tuesday, July 23rd 2013

On 23rd of July, Prof. Minseok Song and Prof. Wooje Cho presented some of their research at the Lunchtime Seminar at the University of Muenster.

Prof. Song gave a presentation on "Process Mining: Concept and Applications". Abstract: Process mining aims at deriving useful information from event logs. Process mining techniques are getting more interest among researcher and practitioners, and there are many case studies have been reported to show the applicability of process mining in many fields. Moreover, a wide range of techniques are developed to handle workflow process models from real-life process logs. In this talk, we are going to explain recent research works in process mining. To give practical insights, real life case studies in Korea will be explained.

Prof. Cho presented his recent work on "The Burden of Proof in Electronic Commerce Security Breaches and the Optimal Security Investment of Firms". Abstract: This study investigates the consequences of two alternative legal systems on e-commerce security in terms of the burden of proof. The paper analyzes corollaries of the two alternative e-commerce regulations by comparing the profits of e-commerce firms and their optimal levels of investment in security. We find, based on our analytical models, that in a market in which the efficiency of the security investment is high, a legal framework that imposes the burden of proof on the firm enables firms to achieve higher profits than a legal framework that places the onus on the customer in equilibrium. In addition, we find that, depending on the range in efficiency of security investments of a market, the e-commerce law that imposes the burden of proof on the firm can lead firms to be more profitable, even when the firms invest less in security in equilibrium, compared with firms under the law that imposes the burden of proof on the customer.

Both topics are of interest for the future development of the research ties between WWU and UNIST. In addition, Dr. Thomas Kohlborn from Queensland University of Technology (QUT) in Brisbane attanded the presentations, further establishing the research opportunities developed in the NSS project.

Korean Guest Researchers at WWU
published on Thursday, July 18th 2013

Following up on establishing resaerch contacts with the Ulsan National Institute of Science and Technology (UNIST) in Ulsan, Korea, in late 2011, as well as on the research visit of Dominic Breuker to UNIST in 2012, WWU is pleased to announce the research visits of Prof. Minseok Song and Prof. Wooje Cho to Muenster.

Their research visit serves to boost the ties regarding joint research, joint education, and joint industry projects between both work groups. As regards joint research, publications on process mining are planned, since researchers from both departments are experts in this area. This research is in line with the focus on global business process management in the NSS project. In addition, the student and PhD student exchange programs will be further detailed in order to forster the exchange of personnell between the partners.

Dr. Minseok Song is an assistant professor at the school of Technology Management of UNIST (Ulsan National Institute of Science and Technology) since January 2010.  After receiving his PhD at POSTECH in Korea, he stayed at the Information Systems (IS) department of the Technology Management (TM) of Eindhoven University of Technology (TU/e) as a postdoctoral researcher from 2006 until 2009. His research interests include business process management, workflow, process mining, and product data management.

Dr. Wooje Cho is an Assistant Professor in the School of Technology Management at the UNIST (Ulsan National Institute of Science and Technology) in Ulsan, Korea. He received his PhD from the University of Illinois at Urbana-Champaign. He has industry experience at Samsung SDS as a Software Engineer. His research interests are in Strategy for IT firms, Strategic IT Investments, Information Security, and Information Systems Quality.

Prof. Song and Prof. Cho will offer a presentation to introduce their research as well as their institution on Tuesday, 23rd July.

NSS Meeting at Pacis Conference in Korea
published on Saturday, June 22nd 2013

In the course of the 17th PACIS which was held in Jeju Island, Korea from June 18th to 22nd 2013, a project meeting of the NSS team was conducted. In the meeting, further potentials for joint research, joint education, and joint industry projects were discussed with Prof. Minseok Song (UNIST, Ulsan). The meeting, therefore, served to prepare the research visits of Minseok Song and Wooje Cho to Muenster in July 2013, as well as the research visit of Martin Matzner to Ulsan in August 2013.

Apart from the NSS meeting, the ERCIS team presented four regular research papers and one research poster at the conference. During the presentations, follow-up discussions, and social events with the delegates attending the conference, interesting research vistas in the area of Social Networks, IT Consumerization, and Process Modeling were identified.

Prof. Dr. Alexander Dreiling presented his work on innovations at Brisbane Airport (Australia) in Münster
published on Thursday, May 23rd 2013

On May 23rd, Prof. Dr. Alexander Dreiling (Queensland University of Technology, Brisbane, Australia) presented some of his work on airport innovations at the ERCIS Lunchtime Seminar in Münster

ABSTRACT: Queensland University of Technology (QUT) and Brisbane Airport Corporation have had a long-standing relationship over the past ten years. Past innovation projects were conducted in several areas such as sustainability, airport assets and master planning. More recently, the collaboration has been refocused on digital transformation led by the Chair in Airport Innovation with the goal of creating a world-best digital airport. As an international hub to Queensland’s World Heritage listed tourism destinations as well as its capital Brisbane, the airport currently has around 25 million visitors annually and experiences strong passenger growth in all segments. Through a number of exciting research and teaching projects, QUT is driving digital innovation together with Brisbane Airport in order to transform customer experience and create value beyond the spatial boundaries of the airport and the temporal boundaries of air travel. This presentation will provide an overview of the approach, program of work as well as some preliminary results that came out of this relationship.

SPEAKER:  Associate Professor Alexander Dreiling has been driving IT and business innovation for the past 15 years in both industry as well as academia. Prior to joining QUT he worked for the global IT company SAP in various local and global leadership roles, where he successfully motivated, evangelized and executed the development of new products and technologies. He did this drawing from a range of experiences at prior employers including Continental AG, Fiege Logistics and Ingersoll-Rand. Alex received a Bachelor, Master and PhD degree from the University of Muenster in Germany. His academic work has so far led to more than 40 refereed publications in leading academic journals and conferences. Based at QUT's Information Systems School, the highest ranked research group of its kind in Australia, and together with Brisbane Airport Corporation Alex explores improving airport passenger and visitor experiences using digital channels.

NSS paper to be presented at AMCIS, Chicago, USA
published on Monday, May 20th 2013

Social media provide large sets of user-generated content, parts of which can be leveraged for business value. The proliferation of social media has, therefore, led to the formation of IT start-ups that provide sophisticated content analyses to businesses and public authorities. In a study conducted in the NSS project, we have analyzed a selection of business models of these start-ups. The corresponding paper "Capitalizing on Social Media Analysis – Insights from an Online Review on Business Models" has been accepted for publication at the 19th Americas Conference of Information Systems being held in Chicago August 15-17th, 2013.


With the rise and proliferation of social media on the Internet, social media analysis is emerging as a new business model for software companies. The purpose of this paper is to provide a systematic overview of different types of such business models. After developing a coding schema based on the business model, we conducted an in-depth analysis of 16 websites of companies that actively promote social media analysis to their clients. We identified three archetypes of business models in this area: specialist content analysts, social data and application integrator, and social media service provider. Future research can build on these insights in order to focus on designing or revising methods for social media analysis to realize either of these business models. Software companies can benefit from the results by positioning their own business models in this emerging market more thoughtfully.

Stuart Dillon (Hamilton, New Zealand) presents joint NSS paper in Münster
published on Tuesday, May 14th 2013

On May 14th, Stuart Dillon (Waikato Management School, University of Waikato, Hamilton) presented a joint study funded by the NSS project in the Lunchtime Seminar held at ERCIS in Münster. The Lunchtime Seminar is a prime venue for inviting high profile researchers for guest presentations, held weekly at the institution. In his presentation, Stuart provided an overview on the joint study on e-Goverment Transformation that was carried out in New Zealand, Queensland, and Northrhine-Westfalia. The study has been published in the proceedings of the 9th International Conference on Web Information Systems and Technologies in Aachen, 2013.


National and local governments have invested vast amounts of time, public money and effort into technologising and transforming public sector relationships, with the goal of achieving optimised government service delivery, governance, and constituency participation. To discover the extent that structural transformation has actually been achieved by local government organisations in Australia, Germany, and New Zealand this article provides a cross-national comparison of local e-government effectiveness from the perspective of the internal stakeholders. Rather than being transformative, only incremental improvements to internal procedures and service quality were reported. It appears that e-government is viewed by the policymakers charged with developing it as something that supplements, rather than displaces, traditional government services.

Stuart Dillon presents paper in Münster

NSS paper to be presented at PACIS, Jeju Island, Korea
published on Friday, April 26th 2013

The paper "Digital Social Signal Processing – Theoretical Underpinning and Research Agenda", which has been developed in cooperation of the WWU Münster and the QUT in Brisbane, has been accepted for publication and presentation at the Pacific-Asian Conference on Information Systems (PACIS). PACIS is the prima IS research venue in Asia-Pacific and will be held on Jeju Island in Korea this year. We look forward to presenting our results and meeting for planning the next steps in our future cooperation.

Organizations make increasingly use of social media in order to compete for customer awareness and improve the quality of their goods and services. Multiple techniques of social media analysis are already in use. Nevertheless, theoretical underpinnings and the creation of a sound research agenda are being still unestablished in this field at the present time. In order to contribute to setting up such an agenda, we introduce digital social signal processing (DSSP) as a new research stream in IS that requires multi-facetted investigations. Our DSSP concept is founded upon a set of four sequential activities: sensing digital social signals that are emitted by individuals on social media; decoding online data of social media in order to reconstruct digital social signals; matching the signals with consumers’ life events; and configuring individualized goods and service offerings tailored to the individual needs of customers. We further contribute in tying together loose ends of different research areas to theoretically frame DSSP as a field for further investigation. We conclude with developing a research agenda, to be explored in future research.

15.03.2013 Andrea Malsbender visited the Woolworths Headquarter in Sydney
published on Saturday, March 16th 2013

Based on the ongoing research activities in cooperation with Woolworths Andrea Malsbender visited the Headquarter of Woolworths in Sydney for constructive work in the research field of enterprise social media. The aim of the workshop was to clarify and discuss the developed research model and to define needed next steps and the continuation of work in the coding procedure of the data. In doing so, a common understanding of research objectives was generated as well as a further draft of the model, the research questions and an agreement on the next steps needed to answer these questions.

NSS paper to be presented at WEBIST 2013 in Aachen
published on Friday, February 22nd 2013

The paper "Local E-Government Transformation - An International Comparison" has been accepted for presentation at the 9th International Conference on Web Information Systems and Technologies - WEBIST 2013. The paper presents results from an international survey on local e-Government strategies in New Zealand, Australia, and Germany which we have conducted jointly in the NSS project. For the study, representatives of all local governments in New Zealand, Queensland, and Northrhine-Westfalia have been surveyed, drawing a fairly accurate picture on what motives are behind local e-Government strategies. The paper will be presented by Stuart Dillon (Waikato Management School, Hamilton, New Zealand).

National and local governments have invested vast amounts of time, public money and effort into technologising and transforming public sector relationships, with the goal of achieving optimised government service delivery, governance, and constituency participation. To discover the extent that structural transformation has actually been achieved by local government organisations in Australia, Germany, and New Zealand this article provides a cross-national comparison of local e-government effectiveness from the perspective of the internal stakeholders. Rather than being transformative, only incremental improvements to internal procedures and service quality were reported. It appears that e-government is viewed by the policymakers charged with developing it as something that supplements, rather than displaces, traditional government services.

Start of the second funding period
published on Tuesday, February 5th 2013

It is with great pleasure that we inform you that the funding of the networked service society project has been extended with a second funding period by the German Federal Ministry of Education and Research (BMBF), until the end of 2014. It will be conducted for two more years, with a total funding of 199,874.40 Euro. In the second funding period we will conduct further joint activities in order to establish a global service research centre. Thereby, we will focus on three main areas: joint research, joint education and joint industry projects.

Joint Research

During the first funding period, we performed joint resaerch which was published in some of the leading Information Systems conferences. In the area of a networked service society, we aim at further connecting research activities in the ERCIS network with research streams at our partner institutions around the world. In our joint research, we will focus on the two research fields of "Global Service Business Process Management" and "Business Value of Social Networks". In these areas, we will conduct joint research with our partners in Germany, Australia, New Zealand, and South Korea. Our goal is to perform research that matters to the public and that we can publish in leading peer-reviewed scientific journals and on international conferencs. In order to further extend our service research center, we will also attempt to embed these initiatives into the broader context of the global ERCIS network, in particular involving research institutions in the emerging BRICS states.

Joint Education

We attempt to broaded existing concepts of joint education in the ERCIS network. In the first funding period, student exchange programs have been designed and extended in order to increase student mobility between the involved partners. In addition, the project enabled us to conduct a serien of resaerch visits to some of the involved institutions in order to establish some first insights into a joint PhD education program. One way to extend the existing structures in the second funding period is to conduct an international summer school for phd students that we be a unique learning experience for PhD students in the area of the networked service society. Building on these efforts, a long-term goal is to facilitate a collaborative phd program with our partner institutions, that allows for an improved mobility of PhD students and enables them to research research phenomena in an international context. On a long term, this collaboration phd education might be extended to include additional partners in the ERCIS network, particularly including the BRICS states.

Joint Industry Projects

In addition to broadening the cooperation of the involved research partners, we plan to actively involve industry partners from different countries into the collaboration. A first step is to perform joint industry projects with commercial partners in Australia. Later on, joint industry projects might also be conducted in other countries.

What’s next?

The project will be continued with a joint research effort at the QUT in Brisbane, starting with a research visit to be conducted by Andrea Malsbender from February until the end of April 2013.

Sara Hofmann presents joint study at HICSS
published on Tuesday, January 1st 2013

A joint NSS paper has been accepted at the renowned Hawaii International Conference on System Sciences and presented by Sara Hofmann, following on a co-production of researchers at the QUT (Brisbane) and WWU (Münster). The purpose of this study is to identify the impact of individual differences on service channel selection for e-government services. In a comparative survey of citizens in Germany and Australia (n=1205), we investigate the impact of age, gender, and mobility issues on the selection of personal or mobile communication as channels for service consumption. The results suggest that Australians are more likely to want to use new technology-oriented channels as internet or mobile applications while Germans tend to use classical channels as telephone or in person. Moreover, differences with respect to age, gender, and mobility exist. Implications for practice and issues for future research are discussed.

More information on this paper is available here.

Ralf Plattfaut talks at the University of Waikato
published on Friday, September 21st 2012

On the 19th September Ralf Plattfaut from the ERCIS-Headquarter in Münster gave a talk at the University of Waikato, New Zealand. He presented a study he conducted together with Sara Hofmann, Michael Räckers, Daniel Beverungen, and Björn Niehaves from Münster as well as Thomas Kohlborn from the Queensland University of Technology, Australia. The study deals with factors influencing governmental service channel adoption. Thereby, it also concentrates on differences between Germany and Australia.

Workshop: Process Mining for B2C Service Innovation
published on Friday, July 6th 2012

The NSS team conducted a workshop at WWU in order to further develop ideas for joint research and education for the Networked Service Society. In a guest talk, Prof. Han-Gyun Woo presented his home institution, UNIST. Subsequently, we discussed new ways to conduct process mining in order to reconstruct service business processes and match them with consumer feedback so as to improve overall process efficiency and innovate the current services portfolio. Further areas for research might be cloud services for supporting the real-time execution of businesses. In addition to that, carrying out a similar process in the B2B engineering industries might hold great potential for B2B networking. Besides researchers from WWU and UNIST, representatives from Higher School of Economics (Moscow, Russia) and international industry partners (Surgutneftegaz, Surgut, Russia) joined the workshop. On the education level, we plan to establish further exchange programs for students as well as for researchers, starting from the second half of 2012.

Prof. Dr. Han-Gyun Woo with ERCIS collegues

Prof. Han-Gyun Woo (UNIST, Korea) is Guest Researcher at WWU
published on Monday, July 2nd 2012

Prof. Han-Gyun Woo (UNIST, Ulsan, Korea) has arrived at WWU for a research visit.

During a period of three weeks, we plan to initiate a student exchange program between UNIST and WWU in the IS Masters' Program. In addition, we will further boost initiatives for joint research in the subject areas of "Business Process Management" and "B2C Service Innovation". Both areas fit well into the research agendas of both work groups.

The Ulsan National Institute of Science and Technology (UNIST) is a national university that was founded near Ulsan, Korea, in 2010. Ulsan is considered the most important industrial city in Korea and offers a unique environment for establishing joint research structures with major industrial companies. Amongst others, the largest shipyard and the largest automobile assembly plant of the world are located in vicinity of the campus. One focus of the School of Technology Management is the development of process mining algorithms for analysis business process instances.

Find out more about Prof. Woo and about UNIST here.

QUT's Erwin Fielt arrived in Münster
published on Monday, June 18th 2012

Today, Erwin Fielt from the NSS-Partner Queensland University of Technology arrived at the ERCIS in Münster. Erwin will work together with Björn Niehaves and Ralf Plattfaut from the University of Münster on the topic of Dynamic IS Capabilities. First ideas for this collaboration were generated during Ralf's stay at QUT in March this year right after his talk in the QUT BPM seminar.

Dagstuhl Perspectives Workshop: Social, Supply-Chain, Administrative, Business, Commerce, Political networks: A multi-discipline perspective
published on Monday, May 7th 2012

The information society is shaped by the increasing presence of networks in various manifestations. Increasingly efficient computer networks are regarded as a significant enabler for the process of change towards networks of any size and complexity. The objective of this perspectives workshop is it to identify, systematize, and advance these factors based on multi-disciplinary views. The results are expected to yield highly significant input for industrial research and the daily business of high-tech companies, as well as for the information society.

We focus on three fundamental aspects of networks to analyze and to consider the design and behavior of networks in the Information Society:

  • Drivers: Networks can be regarded as systems that are continuously shaped by their environment. In fact, the emergent structure and properties of networks are subject to self-organizing processes - not unlike evolutionary processes - that create structure in the form of temporarily stable patterns of interaction between actors.
  • Cohesion: In a general context cohesion describes the phenomenon of (economic and/or social) solidarity, or, in other words, the intention of actors to act in the middle of their neighbors. Structural cohesion is the sociological and graph-theoretical conception for evaluating the behavior of social groups and networks.
  • Dynamics: A dynamic system is a system that changes its state over time. Concerning different network application areas, we regard the dynamics of a system as the change of states a system takes. On the one hand, we regard a change of state in a network as the exchange of entities (information, goods, etc.) between its actors. On the other hand, the change of state in a network is regarded as the change of the underlying system’s structure over time, i.e., its evolution.

The resulting research question of the workshop is: "How do online networks evolve, how can they be conceptualized, and how can they be consciously designed and influenced?"

The workshop was held on Schloss Dagstuhl from May 1st to May 4th 2012. Amongst others the NSS project partners from Hamilton (New Zealand) and Münster joint the workshop in order to further deepen their collaboration. Schloss Dagstuhl - Leibniz Center for Informatics (German: Schloss Dagstuhl - Leibniz-Zentrum für Informatik GmbH)  is the world's premier venue for informatics. World-class scientists, promising young researchers, and practioners come together to exchange their knowledge and to discuss their research findings. Please refer to the Dagstuhl Webpage for more information on the workshop and press releases.

Amongst others, our NSS research partner Dr. Stuart Dillon (Waikato School auf Management, New Zealand) attended the workshop, which provided a first class opportunity to follow up on our joint research endeavors.

Joint Research in Korea is beginning
published on Monday, May 7th 2012

Today, Dominic Breuker and Hans Peter Rauer have started their first day as guest researchers in South Korea at the UNIST (Ulsan) and Yonsei University (Seoul) respectively. The two researchers are going to further foster the ties between the ERCIS and the two Korean universities. In Ulsan, Dominic jointly explores on business process mining. At Yonsei University, Hans Peter is conducting research on service bundling, supported by methods of social network analysis.

BPM Seminar
published on Thursday, March 15th 2012

Today, Ralf Plattfaut presented research he conducted together with Björn Niehaves and Jens Pöppelbuß on BPM Capability Development in the weekly BPM seminar of QUT's BPM group. The seminar was attended by both faculty and Ph.D. students and generated a nice discussion on dynamic capabilities and BPM.

Passing the Baton
published on Friday, February 24th 2012

Today, Ralf Plattfaut arrived at QUT in Brisbane. He will succeed Sara Hofmann as the local ERCIS guest and continue the work of Sara and Thomas Kohlborn on E-Government service channel selection. Moreover, he will give a talk in the QUT's BPM-team research seminar on the development of BPM capabilities from a theoretical point of view.

NSS@45th Hawaii International Conference on System Sciences (HICSS)
published on Monday, January 16th 2012


The members of the NSS team have successfully presented some of their work at the 45th HICSS (Hawaii International Conference on System Sciences) that was held in Maui in Hawaii from January 4th to January 7th 2012. The HICSS is one of the longest-standing continuously running scientific conferences. It brings together researchers in a friendly atmosphere that is conducive to free exchange of scientific ideas. The HICSS-45 offered a unique, highly interactive and professionally challenging environment that attendees found helpful to attain lots of different perspectives and ideas as a result of discussion.   

In particular, members of the NSS project team presented their work in the track and workshops related to Service Science. In the “HICSS Workshop on Service Science” on the 4th of January 2012 Martin Matzner and Hans Peter Rauer gave a short presentation on the current status on Design-science oriented research with their talk on “Framework-Based Review of IT Artifacts in Germany”. On the subsequent day, in the mini-track “Service Science, Management and Engineering (SSME)” Hans Peter Rauer presented the paper “Service Productivity Management – Status Quo and Directions for the Design of Conceptual Modeling Grammars” by Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Hans Peter Rauer and Daniel Sigge.  The presentation of the paper featured an evaluation of the expressiveness of conceptual modeling grammars for service productivity management. In addition, directions for future research were identified, namely additional constructs that need to be included to facilitate productivity-oriented analysis and design in the service sector.

More information can be found on the HICSS conference website:


NSS Meeting @ YONSEI University, Seoul
published on Monday, December 12th 2011

The current status as well as some future prospects of the NSS project were discussed with researchers from YONSEI University in Seoul. YONSEI is the oldest university in Korea and has positioned itself as a major research institution in the country. YONSEI ranks No.1 according to per capita research funding of private universities in Korea, as well as 129th in the 2011 QS World University Rankings. Since network effects in social media constitute a major research area of Information Systems researchers at YONSEI, launching a cooperation in the NSS project is a very interesting research prospect. In particular, strategies and tools for analyzing user generated content in social media in order to enable new business models for companies were discussed. As a subset of this field, the meeting focused on the topic of Social Business Intelligence (Social BI). In a recent paper, we define Social BI as a systematic approach of raising aggregated consumer opinions, preferences, etc. on social media, analyzing the data, and finally deciding upon strategic activities or direct engagements in the user communities. But also in the area of recommender systems in the B2C as well as the B2B realm, consecutive research prospects can be identified. In order to further frame and exploit these opportunities, we plan to launch a series of research visits to YONSEI in 2012, funded by the NSS project.

NSS Meeting @ UNIST, Ulsan
published on Saturday, December 10th 2011

The current state and further research prospects of the NSS project were debated with researchers at the Ulsan National Institute of Science and Technology (UNIST) on December 10th. Initiated by the Korean government in 2004, UNIST has been establishing itself as an emerging research insitution in Korea. Ulsan in the No.1 industrial city in Korea, hosting amongst others the biggest ship-building plant as well as the biggest auto assembly plant worldwide. Therefore, the region constitutes a prime opportunity for triangulating research that has been performed in Germany in collaboration with the High Tech industries, amongst other in the research projects FlexNet, ServPay, and ServDEA, all of which set a focus on the servitization of manufacturing companies in the investment goods industries. In a very fruitful debate, potential for further collaborating on NSS topics was identified. In particular, service process mining was rated as a top opportunity for joint research. The NSS project aims at sending a guest researcher to UNIST in 2012 in order to further develop these ideas and to jointly publish them in a research article. Furthermore, launching student and research exchange programs and opportunities for jointly applying for research funds were discussed. UNIST is the only university in Korea Republik to offer English language classes only.

NSS Meeting @ KAIST, Seoul
published on Friday, December 9th 2011

In a NSS workshop that was held at the Korea Advanced Institute of Science and Technology (KAIST) in Seoul, current research prospects in the project were discussed. An emphasis was set on how companies can capitalize on data that is stored in social media such as Facebook, LinkedIn, or Flickr. The workshop, hence, followed up on the exchange of ideas that was conducted some days earlier at the International Conference on Information Systems (ICIS) in Shanghai. On the institutional level, opportunities for applying for consecutive research projects were discussed with a representative from the Korean Government, who is in charge of the service research programme in Korea. In turned out that in Korea as well as in Germany, service research is heavily focused on integrating services with industrial goods in order to offer complex value propositions to customers. Established in 1971 as the nations first center for research in science and engineering, KAIST is the prime university of technology in Korea and upholds relations with many leading research insitutions world-wide. Please find more information at the KAIST website.

NSS@32nd International Conference on Information Systeme (ICIS), Shanghai, China
published on Sunday, December 4th 2011

NSS team members have successfully presented some of their work on the Networked Service Society at the International Conference on Information Systems (ICIS) that was held in Shanghai from December 3rd to December 7th. ICIS is the world-leading conference of the Assocciation for Information Systems (AIS), Therefore, publications in the proceedings on this conference are rated as an 'A' publication. In 2011, ICIS was held in Asia for the first time. Members of the NSS project team presented their work in several tracks. Prof. Dr. Michael Roseman (QUT; Brisbane) presented his work on Social Media as "Digital Complimentary Assets". Prof. Dr. Byungtae Lee (KAIST) and Gwangjae Jung gave a presentation on "An Analysis of Network Competition with Changes of Network Topology through Open API". Since both presentations were held in the same track on "Open Innovation", this gathering presented itself as a prima chance for networking as well as for discussing the potential for joint research. Dr. Daniel Beverungen (University of Muenster) presented his work on "Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis" in the Service Science track. The objective of this work is to assess the current state of service research as an emerging discipline. Apart from the tracks themselves, ICIS is the number one venue for networking in the Information Systems discipline. Therefore, it constituted a uniwue opportunity for presenting work on the NSS project to the international as well as the Asian research community.

More information can be found on the ICIS conference website.

NSS@22nd Australasian Conference on Information Systems (ACIS), Sydney, Australia
published on Wednesday, November 30th 2011

Dr. Erwin Fielt (QUT, Brisbane) successfully presented the NSS paper "The Morphology of Service Bundling Settings" that was created in the NSS project as a joint endeavour of researchers from QUT (Erwin Fielt, Thomas Kohlborn) and WWU Münster (Daniel Beverungen). The purpose of this paper is to advance our understanding of what contextual factors influence the service bundling process in an organizational setting. Although previous literature contains insights into the mechanisms underlying bundling and the artefacts for performing the bundling task itself, the body of knowledge seems to lacks a comprehensive framework for analysing the actual scenario in which the bundling process is performed. This is required as the scenario will influence the bundling method and the IT support. We address this need by designing a morphological box for analysing bundling scenarios in different organizational settings. The factors featured in the box are systematised into a set of four categories of bundling layers which we identify from reviewing literature. The two core layers in the framework are the service bundling on a type level and on an instance level (i.e. configuration). To demonstrate the applicability and utility of the proposed morphological box, we apply it to assess the underlying differences and commonalities of two different bundling scenarios from the B2B and G2C sectors which stress the differences between bundling on a type and instance level. In addition, we identify several prospects for future research that can benefit from the proposed morphological box.

Find out more about ACIS at the Conference Website.

NSS@German-Brazilian Workshop on Management and Engineering of IT-Supported Business Networks, Administration Networks and Social Networks (DeuBraNet 2011)
published on Monday, November 28th 2011

The DeuBraNet 2011 workshop provided a platform for inter-disciplinary discussions and presentations of Brazilian and German researchers that study networks in business and public administration as well as social networks to mere the understanding of the Networked Society and to identify prospects for future research. Dr. Armin Stein, Managing Director of the European Research Center for Information systems (ERCIS), presented the NSS project as an approach for analyzing the interplay between service networks and IT as well as advancing the three flourishing areas of Service Science: Professionalization, Digitalization, and Sustainability. Particularly, the NSS concepts for establishing and broadening long-term research structures of German researchers with the Asia-Pacific region stimulated a discussion on how to further advance the cooperation of German and Brazilian researchers. DeuBraNet 2011 was funded by the German Federal Ministry of Research of Education and Research (BMBF) in the context of the German-Brazilian Year of Science, Technology and Innovation 2010/11. It was held in Florianópolis, Brazil, from November 21st to 23rd and hosted by the Universidade Federal de Santa Catarina (UFSC).

DeuBraNet 2011 Workshop Participants

DeuBraNet Poster

NSS Meeting@University of Waikato (Hamilton, New Zealand)
published on Friday, August 12th 2011

A status meeting regarding the current developments of the Networked Service Society (NSS) project was held at the University of Waikato in Hamilton, New Zealand. The meeting served as a follow up to discuss the research areas currently focused, as well as to explore the potential of conducting joint empirical research. Although the cooperation between both universities is not funded directly in the course of the NSS project, making use of Social Media such as Facebook for small retailing companies was identified as a promising area for joint research in the future. In addition, we will keep each other posted about the recent trends and developments regarding the networked service society. Apart from the NSS team, several other researchers joint the meeting. Notably, Prof. Dr. Gottfried Vossen from the WWU Münster (Germany) – who currently performs a research semester at the University of Waikato – also represented the ERCIS board of directors in addition to the NSS project coordinator Dr. Daniel Beverungen.

ERCIS poster arrived at University of Waikato
published on Thursday, August 4th 2011

On his visit to New Zealand, Prof. Gottfried Vossen, member of the ERCIS board of directors in Münster, handed over Hamilton’s ERCIS poster to Stuart Dillon, the Co-Chairperson Management Systems at the University of Waikato. The University of Waikato in Hamilton is ERCIS member since 2004. Gottfried Vossen, who has close ties with it since many years, is currently spending a research semester in Hamilton. In addition to having established the permanent presence of a researcher from Münster in Brisbane (Australia) and having Prof. Dr. Eun Kim from KAIST (Korea) in Münster for a series of research visits, the stay of Prof. Vossen completes the picture of the multilateral NSS project.Prof. Gottfried Vossen handing over the ERCIS poster to Stuart Dillon:

NSS Paper accepted for publicaion at ICIS conference (Shanghai, China)
published on Tuesday, July 26th 2011

The paper "Mapping the Emerging Field of Service Science: Insights from a Citation and Cocitation Network Analysis" has been accepted for publication at the 32nd International Conference on Information Systems (ICIS). Taking place in Shanghai from December 4th-7th, the conference will be held in the Asian-Pacific region this year. ICIS is the world-leading IS conference and consitutes the world-wide number one forum for presenting and discussing IS research topics.

The pupose of the study handed in to the conference is to map the recent literature in the emerging research discipline of service science management and engineering (SSME). Previous research in this area has focused on descriptive literature reviews but has refrained from applying bibliographic analysis approaches. After designing the software tool Citebridge, we build a citation network and a cocitation network based on 3,783 articles and 6,775 citations. Subsequently, both networks are analyzed (a) to map the overall structure and interdependencies of recent contributions to the service science discipline, (b) to identify the most authoritative papers authored between January 2004 and March 2011, (c) to identify clusters of research in the discipline, and (d) to explore if the service dominant logic of marketing constitutes an overarching philosophical foundation for service research. The findings are intended to provide researchers with a sound orientation about the recent developments in the field and to further shape the evolution of service science as a research discipline.

ERCIS@PACIS 2011 meeting performed by ERCIS staff in Brisbane (Australia)
published on Monday, July 11th 2011

ERCIS members have met in the course of the 15th Pacific Asian Conference on Information Systems (PACIS) that is currently held in Brisbane, Australia. Apart from conducting and attending presentations, panels, and key note speeches, there also was room for individual talks at the conference location and during the social program. We send our best wishes to all our colleagues who did not attend the conference!

15th Pacific Asian Conference on Information Systems (PACIS) in Brisbane, Australia
published on Sunday, July 10th 2011

The 15th PACIS is currently held in Brisbane from July 8th until July 11th. PACIS is the foremost regional IS conference in Region 3 of the Association for Information Systems (AIS).In his keynote presentation, Prof. Dr. Kwok-Kee Wei outlined that the role of the Asian Pacific region as part of the overall IS discipline has greatly improved in the recent years. Some data to verify this observation comprise an increasing number of editors and senior editors from Asia and Pacific in the basket of IS top journals. Additional data documents that Asian and Pacific researchers are cited more than ever before resulting in higher ranks of the top Asian and Pacific research institutions also. While recent research papers stemming from this region have rather focused on emulating US-based and European-based IS research with data gathered in the Asian-Pacific region, one crucial prospect would be to focus more on developing theory that applies in Asia in particular. This claim was illustrated with usage patterns of the world-wide web which are quite different in China when compared to any western country, due to different user bases or patterns of use. Therefore, conventional theory imported from other countries might be subject to severe limitations that might need to be compensated for by making adaptations or developing new theory in local IS research departments.  According to Prof. Wei, IS research in region 3 is still situated on a limited level, however is making great progress. With the future rise of the region’s overall economic impact on the world, we expect this position to skyrocket in the next years and decades. In 2012, the 16th PACIS is going to be held in Ho Chin Minh City (Vietnam), and will most likely be following up on this discussion. For more pictures on the current PACIS conference, click here.

NSS Paper presented at PACIS
published on Sunday, July 10th 2011

Andrea Malsbender has presented a paper on service productivity management that has been written in the context of the NSS project. The paper was presented in the Service Management track, attended by various researchers from the Asian Pacific region.

Meeting of the Asia-Pacific Hub for Business Transformation at QUT
published on Friday, July 8th 2011

By invitation from Prof. Michael Rosemann from QUT, Dr. Daniel Beverungen joined the Business Transformation Seminar at QUT on July 7th. The meeting was chaired by Prof. Dr. Michael Rosemann and by SAP Business Transformation Services. In addition, Prof. Dr. Jan vom Brocke (ERCIS Member from Liechtenstein) participated in this meeting.

Details: The transformation of large-scale businesses is one of the most important, but also most complex managerial challenges. Despite its significance, the related body of professional and academic knowledge is still severely under-developed. Little is known about proven practices, advanced methodologies, governance structures and the role of technology in such long-term initiatives. This gap of consolidated expertise has motivated QUT’s Information System Discipline, recently ranked as the highest performing IS Research group in Australia, and SAP Business Transformation to join forces in establishing the first Asia-Pacific Hub for Business Transformation. Its vision is to become the most trusted source for experiences, case studies and methodologies in the field of Business Transformation. Its membership will be made up of selected and experienced senior executives from leading organisations in the region. This event will be the first of a series of seminars as part of this Business Transformation hub. Participating members, and their organisations, have the chance to establish an early involvement in this initiative.


Invitation to participate in the Service Science Management, and Engineering (SSME) Workshop at HICSS-45
published on Tuesday, June 21st 2011

Our team has been invited to participate in the one-day workshop at the Hawaii International Conference of System Sciences (HICSS) (Grand Wailea Maui, January 4, 2012), "Five Years of SSME at HICSS: Looking Back and Looking Ahead". The SSME minitrack at HICSS remains a prime forum for researchers and practitioners to exchange ideas and present research results in the emerging area of service science. This year, the workshop aims to take stock of what has been accomplished in SSME over time, observe what the emerging field has done, and plot a course from here. It will be a forum for presentations and discussion. We gladly accept this invitation to present a few thoughts on "Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany". Having been published in the conference proceedings in this year's DESRIST conference in Milwaukee (WI, USA), we believe that these results are an insightful contribution to assessing the current status as well as further shaping research in the emerging service science discipline.

ERCIS@ECIS Meeting performed with NSS resaerch staff in Helsinki, Finland
published on Saturday, June 11th 2011

During the ECIS in Helsinki last week we had a really nice ERCIS@ECIS meeting. Several members of the network met in the cafeteria of the Aalto University to get to know other ERCIS members, exchange ideas, talk about research topics or just having a drink. We planned new exchange programms in the network, visiting researcher opportunities and lots of other interesting activities. Amongst others, the core NSS research team (Prof. Dr. Jörg Becker, Prof. Dr. Michael Rosemann, Dr. Daniel Beverungen, Dr. Armin Stein) met to discuss the current status and future propects of the cooperation. Fotos from the meeting can be found in the gallery (

Students from the National University of Singapore at the Headquarters
published on Wednesday, June 1st 2011

On Wednesday, June 1st 2011, 30 bachelor students from the National University of Singapore visited the ERCIS headquarters. Dr. Armin Stein gave them an insight into master studies not only in Muenster but also in Europe. The visitors were impressed by the opportunities the network offers not only for researchers but also for students. It is not unlikely that we’ll meet them during the next years! More information.

BPM Seminar Series Guest Talk on "Process Modeling and Analysis in Banks"
published on Tuesday, March 15th 2011

As a current guest researcher from the University of Muenster's competence center "BPM in Financial Industries" at the European Research Center for Information Systems (ERCIS), Burkhard Weiß gave an invited talk on "Process Modeling and Analysis in Banks" on behalf of the NSS project and a PhD scholarship grant by the DZ BANK Stiftung on March 10th, 2011 within the BPM Seminar Series from the Queensland University of Technology (QUT).

Within the presentation Burkhard Weiß gave an overview of his PhD research on business process modelling and analysis in the banking industry. While highlighting the current status quo and challenges of process modelling and analysis in the banking sector in Germany, Switzerland and Austria, he gave an introduction to semantic business process modelling and how this new approach was adapted to the banking sector, to make organizational process modelling easier and more efficient. In addition, he presented a new approach to process analysis with regard to automatically identifying process optimization potentials from semantic process models. The presentation concluded with an introduction on banking sector specific extensions of these new approaches for the purpose of also identifying, modelling and analysing operational risks in business processes, as well as modelling business process rules and analysing business process compliance.

The presentation was attended by many dedicated BPM researchers from QUT's BPM Group as well as from SAP Research Brisbane, who actively engaged in opportunities to discuss the presented innovative approaches to BPM in the financial services sector. As a result, researchers from both the Queensland University of Technology and the University of Muenster are planning on new joint collaborative research initiatives with a special focus on empirical research on organizational process modeling, as well as on joint research in the area of risk-aware business processes.

Award for Project Seminar “Slipstream” – Real-time Process Analysis
published on Thursday, March 3rd 2011

Railway employees on strike, extreme weather conditions or political instability challenge the country even further. In order to estimate the influence of such conditions on business processes of an enterprise, many data sources have to be evaluated, many events have to be integrated. Finally, actions have to be taken in order to react to the situation.

Within a Australian-German cooperation between SAP Research Brisbane and ERCIS the student project seminar “Slipstream” developed an architecture that addresses these challenges – by combining different computer systems in an intelligent manner. The “SAP Arbeitskreis Hochschulen” recently awarded this approach as the best project-based work of the elapsed year. Information Systems professor Dr. Joachim Fischer, representative of the council’s managing board, handed the award to the team on Friday, 18th of February, at the 10. International Conference on Information Systems in Zurich (Wirtschaftsinformatik 2011).

The special advantage of the Slipstream-architecture is its ability to use events in order to integrate different IT systems. It supports the publication, filtering, aggregation, analysis and prediction of such events. Reactions to events can be initiated. Slipstream is based on SAP standard software such as SAP Netweaver BPM, BRM and CE, the Aleri Streaming Platform and SAP Business Objects Xcelsius. The project results are integrated into present development projects in various SAP departments. The project seminar itself was conducted in cooperation with SAP Research Brisbane.

Project seminar team: Jan-Philipp Friedenstab, Felix Leif Keppmann, Robert Malsch, Thomas Raffelsieper, Bernd Schwegmann, Stefan Thiemann, Marcel Walter. Supervisors: Prof. Dr. Jörg Becker, Martin Matzner, Oliver Müller (all ERCIS) and Dr. Christian Janiesch (SAP Research Brisbane).


Awardees and representatives of the council at the international conference.

Student group during the award ceremony.

Dr. Eun Kim (KAIST, South Korea) working as a research fellow in Muenster for one year
published on Monday, February 21st 2011

We are proud to welcome Dr. Eun Kim to Muenster. Dr. Kim will be a research fellow at WWU Münster for one year and actively participate in the ERCIS competence center Smarter Work. This extended stay raises the opportunity to perform joint research in the Service Science area as well as strengthening the existing ties with our Korean project partner KAIST. This might also help to preparing the first research visits of the NSS resaerch team in Korea.

NSS Core Research Areas Defined
published on Friday, February 11th 2011

The NSS core research areas that will be addressed in the project have been identified based on the "top level" keywords of Professionalization, Digitalization, and Sustainability as well as the ideas generated in the ACIS Workshop "Weaving the Global Networked Service Society". The research areas encompass (1) Commercializing the Modular Service-Oriented Enterprise, (2) Service Networks and Service Ecosystems, (3) Service Modeling and Service Modeling Grammars, (4) Productivity Management in the Service Sector, and (5) Business Process Management in the Service Sector.

Conference HICSS-44: "Information Needs in Service Systems"
published on Wednesday, February 9th 2011

Recent ERCIS service research was presented in Jan. 2011 in the Asia-Pacific region at the 44th Hawai'i International Conference of System Sciences. The presented paper provides a framework for integrating service and manufacturing processes.The HICSS minitrack "Service Science Management and Engineering - SSME" started at 2008 (HICSS41), as a prime forum for researchers and practitioners to exchange thoughts and research results in the emerging service science discipline.

NSS @ SAP Research in Brisbane, Australia
published on Friday, December 10th 2010

The NSS project as well as results of the research project FlexNet (conducted in Münster from 2006-2010) were presented at SAP Research Pty Ltd in Brisbane, Australia. In the course of a meeting held at the SAP facilities, options for conducting joint research in the area of networked businesses were explored.

Conference Minitrack “Theories and artifacts for IT-based service networks” approved at the 17th American Conference on Information Systems (AMCIS) to be held in Detroit, MI, USA, August 4th – 7th 2011
published on Wednesday, December 8th 2010

Frequently attracting more than 900 IS researchers annually, AMCIS is one of the premier conferences in Information Systems Research worldwide. In 2011, the conference is framed by the headword of “A Renaissance of Information Technology for Sustainability and Global Competitiveness” which fits smoothly to the NSS project outline.

ERCIS successfully applied to host the conference minitrack “Theories and artifacts for IT-based service networks” that is closely related to the NSS project. The conference track is embedded into the track “Information Technology Services and Sourcing”.
Please note that submissions to the track can be made in early 2011. Please refer to the AMCIS conference website ( for more information and a detailed schedule.

NSS Kick-Off Meeting @ Brisbane, Australia
published on Wednesday, December 8th 2010

The NSS project has been kicked-off by setting up a detailed research agenda for framing our joint research in 2011. Inspired by the three initial headwords of professionalization, digitalization, and sustainability, the research area comprises five topics related to service network research: Service Productivity Management, Service Modeling, Service Networking, and Service Business Process Management.

All research performed in the subsequent steps of the NSS project will be positioned according to these research areas. Being perceived as upcoming hot topics in the IS discipline, the identified topics also frame possible areas for joint project proposals to be subsequently sent to funding bodies in Germany and Australia. The topics were designed consistent with the research portfolios pursuit by the participating research institutions, but were also inspired by the results of the workshop that was held in Brisbane in conjunction with the 21st ACIS conference.

NSS Workshop „Weaving the Global Networked Service Society“ @ the 21st Australasian Conference on Information Systems
published on Thursday, December 2nd 2010

The Networked Service Society (NSS) project team has organized and conducted the Workshop “Weaving the Global Networked Service Society”, which was held in the course of the 21st Australasian Conference on Information Systems (ACIS) in Brisbane, Australia. The ERCIS network was represented at the workshop by Prof. Dr. Michael Rosemann (QUT, Brisbane), Prof. Bob McQueen, PhD (University of Waikato, Hamilton, New Zealand), Prof. Dr. Michael zur Mühlen (Stevens Institute of Technology, Hoboken, USA), Prof. Dr. Karlheinz Kautz (Copenhagen Business School, Copenhagen, Denmark), Dr. Armin Stein, Dr. Daniel Beverungen, and Martin Matzner (all University of Münster, Germany). In addition, the workshop attracted 16 external service researchers, representing the Smart Services CRC in Australia, as well as the Universities of Wollongong, Melbourne, Frankfurt, and Mannheim, as well as Aalto School of Economics.

In an Improved Nominal Group Technique (INGT) approach, a prioritized research agenda for investigating the role of Information Systems (IS) in the networked service society was derived. The analysis was initially framed by the NSS headwords of professionalization, digitalization, and sustainability. Workshop participants were asked to supply their research ideas with reference to one of three categories each, in an anonymous round-robin fashion. Afterwards, the research ideas were clustered to identify overarching research topics, that if answered could significantly improve our understanding and future design of the networked service society. Finally, the participants were asked to list their five favorite research questions for each of the three categories. This was done to prioritize the ideas generated in the form of a research agenda. The workshop was concluded by a discussion to explore additional advancements to be made in international service network research.

The results of the workshop indicate that the topics of ”How can the productivity of services be measured?“ (Professionalization), “Interaction/Collaboration in Services Development” (Digitalization), and “How is sustainability defined in the service world?” (Sustainability) were perceived by the workshop participants as the prime research goals. Some of the research questions identified in the workshop will be addressed in the NSS project during the next couple of months.

21 Australasian Conference on Information Systems (ACIS) (Brisbane, Australia), December 1st – 3rd 2010
published on Monday, November 22nd 2010

This year’s ACIS conference was hosted by the Queensland University of Technology (QUT) in Brisbane, Australia. ACIS is the prime conference for Information Systems researchers in the Asia-Pacific region and attracted more than 400 participants and 289 paper submissions in 2010. Therefore, the conference is an excellent opportunity for building up and extending ties with the Asian-Pacific research community.

ERCIS researchers were closely involved in the ACIS conference in various roles, i.e., as hosts, associate editors, track chairs, program committee members, reviewers, workshop organizers, doctoral consortium participants, and presenting authors. These multiple roles provided excellent mechanisms to promote the idea of the NSS project in the Australasian research community.

At the conference itself, the first joint paper published in the NSS project by representatives from QUT (Brisbane) and WWU (Münster) was presented, outlining “Online Service Delivery Models – An International Comparison in the Public Sector”. In addition, Jens Pöppelbuß successfully presented his doctoral thesis outline “Improving IS Capabilities in Service Networks” at the ACIS doctoral consortium.

Workshop on the Global Networked Service Society at ACIS 2010
published on Tuesday, October 5th 2010

Our workshop proposal “Weaving the Global Networked Service Society – IS for Professionalization, Digitalization and Sustainability” has been accepted at the Australasian Conference on Information Systems (ACIS) to be held in Brisbane on December 01st-03rd 2010. Our workshop will take place one day ahead of the conference on November 30th. The overall objective of the workshop will be to jointly set a research agenda for advancing our cooperative research with regards to the networked service society. To reach this objective, we will host two sessions (90 minutes each) at the workshop, which have been set up according to the Improved Nominal Group Technique (INGT) approach. We wish to encourage additional participants to join the workshop and benefit from lively discussions on researching the “hot” service science topic. Information about the ACIS can be found at:

Research projects launched for establishing joint research with the Asian-Pacific region
published on Sunday, October 3rd 2010

The German Federal Ministry of Education and Research has launched 18 additional research projects to build up joint research structures with the Asian-Pacific region. In the future, this region is expected to be a particularly vibrant place for innovation and economic growth. The research projects are funded for a period of two years, but might be extended for another two years. On a kick-off meeting which was held in Bonn on the 13th-14th of September, delegates presented the core ideas and objectives to be achieved in the project. The announcement of the research program can be found here (in German):

ERCIS researchers from Muenster meet researchers in Brisbane at ACIS 2010 conference
published on Sunday, October 3rd 2010

At this year's 21st Australasian Conference on Information Systems (ACIS 2010 from 1.12.-3.12.) in Brisbane, several researchers from the University of Muenster will be presenting their research on topics within the networked service society. The ACIS 2010 is running under the headline "Information Systems - Defining and Establishing a High Impact Discipline" and has received a record number of more than 289 submissions, making it one of the five premier IS conferences around the world. Two publications by ERCIS authors from Muenster have passed the competitive review process (acceptance rate of 36%). One of these presents the joint work of ERCIS researchers from Muenster and the Queensland University of Technology (QUT) in Brisbane on service bundling strategies for service networks in the public sector. This research was conducted within the Australian Smart Services CRC research initiative (a partnership between 6 major industry players and six Australian universities, funded by the private sector and governments).The ERCIS researchers from Muenster will use the ACIS conference and preceding workshops as a platform to foster and extend the cooperation under the BMBF funded project "Networked Service Society" with universities in the Asian-Pacific region - especially with the QUT in Brisbane, who is hosting the 21st ACIS conference in Brisbane.